Privacy Policy

Last updated: May 7, 2026

This Privacy Policy describes how Get Better Limited, trading as Get Better, the “Site”, “we”, “us”, or “our”, collects, uses, and discloses your personal information when you visit, use our services, make an enquiry, subscribe to our marketing communications, or otherwise communicate with us regarding getbetter.co.uk, the “Site”, collectively, the “Services”.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, prospective customer, website visitor, subscriber, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide, improve, and optimise the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details, including your name, company name, job title, address, phone number, mobile number, and email address.
Enquiry information, including information you provide when submitting forms, booking calls, requesting resources, or contacting us about our Services.
Account or service information, where applicable, including usernames, passwords, security questions, and other information used for account security purposes.
Marketing preference information, including your consent status, communication preferences, email subscription preferences, SMS subscription preferences, RCS subscription preferences, WhatsApp subscription preferences and records of opt-ins and opt-outs.
Customer support information, including information you choose to include in communications with us, for example when sending a message through the Services.
Mobile messaging information, including your mobile phone number, country, consent timestamp, opt-in source, message delivery status, opt-out requests, and interactions with SMS, WhatsApp or RCS messages, where applicable.

Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services, “Usage Data”. To do this, we may use cookies, pixels, tags, web beacons, and similar technologies, “Cookies”.

Usage Data may include information about how you access and use our Site and account, including device information, browser information, information about your network connection, your IP address, pages viewed, links clicked, forms submitted, email engagement, SMS engagement, RCS engagement, WhatsApp engagement and other information regarding your interaction with the Services.

Where we send SMS, WhatsApp or RCS messages, we may collect information about message delivery, failed delivery, replies, opt-out requests, link clicks, and, where supported by the relevant messaging technology and your device, message engagement information such as whether a message has been received or interacted with.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as website hosting providers, analytics providers, customer relationship management platforms, and marketing automation platforms.
Marketing and communications platforms, including Klaviyo, which may help us manage email, SMS, RCS, WhatsApp, customer data, consent records, segmentation, and marketing communications.
Payment processors, where applicable, who collect payment information such as bank account, credit or debit card information, and billing address to process payments for products or services you have requested.
Advertising, analytics, and attribution partners.
When you visit our Site, open or click on emails we send you, interact with SMS, WhatsApp or RCS messages, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, cookies, and similar technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, “Third Party Websites and Links”.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services, including to respond to enquiries, provide information about our services, manage client relationships, process payments where applicable, deliver services you have requested, provide customer support, and communicate with you about your account, contract, or relationship with us.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, SMS, RCS, WhatsApp, phone, or postal mail, and to show you advertisements for products or services.

This may include using your personal information to better tailor the Services, marketing communications, and advertising on our Site and other websites.

Where required by law, we will only send you marketing communications by email, SMS, WhatsApp or RCS where we have your consent or are otherwise permitted to do so under applicable law. You may opt out of marketing communications at any time using the unsubscribe link in our emails, following the instructions in SMS or RCS messages, replying “STOP” where supported, or contacting us using the details below.

Email, SMS, WhatsApp and RCS Marketing

If you provide your email address, mobile phone number, or other contact details and choose to receive marketing from us, we may use those details to send you marketing communications, including by email, SMS, WhatsApp and Rich Communication Services, “RCS”.

Our SMS, WhatsApp and RCS messages may include service updates, promotional messages, event invitations, content, resources, offers, reminders, and other marketing or informational messages relating to Get Better and our Services.

When you subscribe to SMS, WhatsApp or RCS marketing, we may collect and process:

your mobile phone number;
your consent to receive SMS and/or RCS messages and/or WhatsApp;
the date, time, source, and method of your opt-in;
your communication preferences;
records of messages sent to you;
delivery and failure data;
replies and opt-out requests;
engagement data, such as link clicks or interactions with message content;
device, carrier, and messaging capability information where available.

We use this information to send and manage SMS, WhatsApp and RCS communications, maintain consent and suppression records, personalise communications, measure campaign performance, prevent unwanted messages, and comply with legal obligations.

We may use third-party providers, including Klaviyo and telecommunications or messaging providers, to help deliver, manage, analyse, and support SMS and RCS communications. These providers process personal information on our behalf or as otherwise described in their own privacy notices.

We do not sell your mobile number or SMS/RCS/WhatsApp consent information. We do not share your SMS, WhatsApp or RCS opt-in data with third parties for their own independent marketing purposes. We may share such information with service providers and messaging partners where necessary to deliver and manage our mobile messaging programme, comply with law, or protect our rights.

You can opt out of SMS, WhatsApp or RCS marketing at any time by following the instructions in the message, replying “STOP” where supported, or contacting us at info@getbetter.co.uk. After you opt out, we may retain your mobile number and opt-out status to ensure we do not send you further SMS or RCS marketing unless you opt in again.

Message frequency may vary. Message and data rates may apply depending on your mobile plan and provider.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, improve our Site and communications, and maintain our business relationship with you.

Legal Bases for Processing

Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases to process your personal information:

Contract: where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
Consent: where you have given consent, including where required for certain email, SMS, WhatsApp, RCS, or cookie-based marketing activities.
Legitimate interests: where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This may include improving our Services, responding to enquiries, business-to-business marketing where permitted, analytics, fraud prevention, and maintaining business relationships.
Legal obligation: where processing is necessary for us to comply with applicable legal or regulatory obligations.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, understand user interaction with the Services, and optimise our marketing and advertising.

We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and functionality, to work incorrectly or no longer be available. Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate business purposes, legal purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf, such as IT management, website hosting, payment processing, data analytics, customer support, cloud storage, CRM, marketing automation, email delivery, SMS delivery, RCS delivery, WhatsApp delivery and communications infrastructure.
With business and marketing partners to provide services and advertise to you, where permitted by law. Our business and marketing partners will use your information in accordance with their own privacy notices.
With communications and messaging providers, including Klaviyo, mobile network operators, aggregators, and other technology providers necessary to send and manage email, SMS, WhatsApp and RCS communications.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger, acquisition, financing, reorganisation, or sale of assets.
To comply with applicable legal obligations, including responding to subpoenas, search warrants, regulatory requests, or similar requests.
To enforce applicable terms of service and protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information for the purposes set out above:

Category	Categories of Recipients
Identifiers such as name, email address, phone number, mobile number, company name, job title, and account information	Vendors and service providers; communications providers; CRM and marketing platforms; business and marketing partners; affiliates
Commercial information such as enquiry information, service information, transaction information, and customer support information	Vendors and service providers; payment processors; CRM and marketing platforms; affiliates
Internet or similar network activity, such as Usage Data, cookie data, email engagement, SMS engagement, and RCS engagement	Analytics providers; advertising partners; CRM and marketing platforms; communications providers; service providers
Geolocation data such as location determined by IP address or other technical measures	Analytics providers; advertising partners; service providers
Marketing preference information, including email, SMS, and RCS consent and opt-out records	CRM and marketing platforms; communications providers; service providers

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined in applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, maintain your account, communicate with you, comply with legal obligations, resolve disputes, enforce contracts or policies, or maintain suppression and opt-out records.

Where you opt out of email, SMS, WhatsApp or RCS marketing, we may retain limited information, such as your email address, mobile number, and opt-out status, to ensure we honour your request and do not send you further marketing communications unless you opt in again.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details about how we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale, Sharing, or Targeted Advertising: You may have a right to direct us not to “sell” or “share” your personal information or to opt out of processing for purposes considered to be “targeted advertising”, as defined in applicable privacy laws.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time.
Appeal: You may have a right to appeal our decision if we decline to process your request.
Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option displayed in our emails. You may opt out of SMS, WhatsApp or RCS marketing by following the instructions in the message, replying “STOP” where supported, or contacting us using the details below. If you opt out of marketing communications, we may still send you non-promotional communications, such as service, legal, or administrative messages.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address, mobile number, or account information, before providing a substantive response to your request.

In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request, we may require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or lodge your complaint with your local data protection authority.

For the UK, you may contact the Information Commissioner’s Office. For the EEA, you may contact your local data protection supervisory authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information out of the UK or Europe, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@getbetter.co.uk or contact us at:

Get Better Limited
EX31 3YB
Barnstaple
England
EX31 3YB
United Kingdom

For the purpose of applicable data protection laws, and if not explicitly stated otherwise, we are the data controller of your personal information.

Privacy policy